END USER LICENSE AGREEMENT (EULA)

1. PREAMBLE

This End User License Agreement ("Agreement" or "EULA") is a legally binding agreement between [INSERT LEGAL ENTITY NAME], a company incorporated under the Companies Act, 2013, operating under the brand "Aarog Health Records" ("Aarog", "Company", "we", "our", "us") and every individual or entity ("User", "you", or "your") that downloads, installs, registers, accesses, or otherwise uses the Aarog mobile application, website, APIs, software, updates, documentation, or related services ("Software" or "Application").

This Agreement governs the licensing of the Software and is separate from, but read together with, the:

• Privacy Policy;
• Terms & Conditions;
• Consent for Processing Health Data;
• Cookie Policy;
• Account Deletion Policy;
• Refund Policy (where applicable); and
• any additional policies published by Aarog.

If there is a conflict between this EULA and the Terms & Conditions regarding software licensing, this EULA shall prevail to that extent.

2. ACCEPTANCE OF THIS AGREEMENT

By:

• downloading the Application;
• installing the Software;
• registering an account;
• clicking "I Agree", "Accept", or a similar button;
• accessing or using the Software,

you acknowledge that:

• you have carefully read this Agreement;
• you understand this Agreement;
• you voluntarily agree to be legally bound by this Agreement.

If you do not agree, you must immediately discontinue installation and use of the Software and, where applicable, uninstall it from your device.

3. NATURE OF THE SOFTWARE

Aarog is a secure digital health record management platform designed to enable users to:

• store health records;
• organize medical documents;
• retrieve records;
• manage family health profiles;
• securely share records;
• receive reminders; and
• access other health record management features introduced from time to time.

The Software is a technology platform only.

The Software is not intended to:

• diagnose diseases;
• prescribe medicines;
• provide treatment;
• interpret medical reports;
• replace doctors;
• provide emergency healthcare services.

4. DEFINITIONS

For the purposes of this Agreement:

Application means the Aarog mobile application, web application, desktop interface, APIs, software modules, updates, and associated services.

Device means any mobile phone, tablet, computer, wearable device, or other hardware capable of running the Application.

Licensed Software means the Aarog software made available to you under this Agreement.

License means the limited permission granted under Clause 5 of this Agreement.

User Content means any information uploaded by the User, including Personal Data, Health Data, medical reports, prescriptions, laboratory reports, images, notes, and other documents.

5. GRANT OF LICENSE

Subject to your continued compliance with this Agreement, Aarog grants you a:

• limited;
• revocable;
• non-exclusive;
• non-transferable;
• non-sublicensable;
• personal

license to:

• download;
• install;
• access; and
• use

the Software solely for your own lawful personal use and for managing health records of yourself and authorized Family Members.

This License does not transfer ownership of the Software or any intellectual property rights.

6. LICENSE RESTRICTIONS

Except where expressly permitted by Applicable Law or with Aarog's prior written consent, you shall not:

• copy the Software;
• reproduce the Software;
• modify the Software;
• translate the Software;
• adapt the Software;
• create derivative works;
• reverse engineer;
• decompile;
• disassemble;
• extract source code;
• attempt to discover proprietary algorithms;
• bypass security mechanisms;
• remove copyright notices;
• remove trademarks;
• sell the Software;
• lease the Software;
• rent the Software;
• sublicense the Software;
• distribute the Software;
• commercially exploit the Software.

Any unauthorized use automatically terminates the License granted under this Agreement.

7. OWNERSHIP OF THE SOFTWARE

The Software is licensed—not sold.

All rights, title, and interest in and to the Software, including:

• source code;
• object code;
• architecture;
• algorithms;
• databases;
• application design;
• user interface;
• workflows;
• graphics;
• logos;
• trademarks;
• service marks;
• documentation;
• updates;
• future enhancements; and
• all related intellectual property,

remain the exclusive property of Aarog and/or its licensors.

Nothing in this Agreement grants you ownership of the Software.

8. USER CONTENT

All Health Data, medical reports, prescriptions, diagnostic reports, laboratory reports, and other User Content uploaded by you remain your property or the property of the lawful owner.

By uploading User Content, you grant Aarog a limited, revocable license to:

• store;
• encrypt;
• organize;
• display;
• retrieve;
• transmit;
• back up; and
• process

such User Content solely for providing the Services requested by you and as described in the Privacy Policy.

Aarog does not claim ownership of your Health Data.

9. SOFTWARE UPDATES

To improve security, performance, and functionality, Aarog may release:

• software updates;
• security patches;
• bug fixes;
• feature enhancements;
• compatibility improvements.

Updates may be:

• automatic;
• manual;
• mandatory for security reasons.

Failure to install certain updates may limit or disable access to parts of the Services where necessary to maintain platform security or compatibility.

10. OPEN-SOURCE SOFTWARE

The Application may include or interact with open-source software components licensed under their respective licenses.

Nothing in this Agreement restricts any rights granted under those applicable open-source licenses.

Where required, Aarog will make relevant notices available.

11. DEVICE REQUIREMENTS

The User acknowledges that the proper functioning of the Software depends upon compatible hardware, operating systems, internet connectivity, and third-party services.

The User is solely responsible for:

• maintaining a compatible device;
• keeping the operating system reasonably updated;
• maintaining adequate internet connectivity;
• ensuring sufficient storage space;
• maintaining battery levels required for using the Application.

Aarog does not guarantee compatibility with every device, operating system version, browser, or manufacturer.

12. DEVICE PERMISSIONS

To provide the Services, the Application may request access to certain device permissions.

The User retains control over granting or denying permissions, subject to the functionality of the Application.

Depending on the features used, Aarog may request access to:

12.1 Camera

For:

• scanning prescriptions;
• scanning medical reports;
• uploading health documents;
• updating profile photographs.

Aarog does not access the camera unless expressly authorized by the User.

12.2 Photo Gallery / Media

To allow the User to:

• upload medical reports;
• upload prescriptions;
• upload radiology images;
• upload profile photographs.

Only files selected by the User are accessed.

Aarog does not browse or upload other media stored on the Device without the User's explicit action.

12.3 File Storage

Access may be requested solely for:

• selecting medical documents;
• importing health records;
• exporting records where available.

The Application does not scan unrelated files stored on the Device.

12.4 Notifications

Notification permission enables Aarog to provide:

• medicine reminders;
• appointment reminders;
• vaccination reminders;
• health record alerts;
• account security alerts;
• service updates.

Users may disable notifications through their Device settings; however, doing so may affect reminder-related features.

12.5 Biometric Authentication

Where supported by the Device, Aarog may allow biometric authentication (such as fingerprint or facial recognition) solely for account access convenience.

Biometric credentials remain managed by the Device operating system. Aarog does not collect, store, or process raw biometric templates.

13. DATA STORAGE AND SYNCHRONIZATION

Health records uploaded through Aarog may be securely stored and synchronized across Devices associated with the User's account.

Synchronization is intended to improve accessibility and continuity of use.

The User acknowledges that synchronization may require an active internet connection and may not occur instantly in all circumstances.

14. BACKUPS

Aarog may maintain encrypted backups for:

• disaster recovery;
• service restoration;
• business continuity;
• system resilience.

Backup copies are retained only for operational and legal purposes in accordance with Aarog's Privacy Policy and Data Retention Policy.

Deletion requests may not immediately remove information from encrypted backup systems where technically infeasible, but such information will not be restored except where required for legitimate operational purposes.

15. THIRD-PARTY COMPONENTS

The Software may rely on or interact with third-party services, including:

• cloud hosting providers;
• authentication providers;
• notification services;
• SMS gateways;
• email providers;
• analytics services;
• payment gateways;
• document processing services;
• government interoperability services (such as ABHA, if integrated in the future).

Such third-party services operate under their own terms and privacy policies.

Aarog is not responsible for interruptions or failures caused solely by third-party providers.

16. APPLICATION MARKETPLACES

If the Application is downloaded through an application marketplace, including but not limited to:

• Google Play;
• Apple App Store;

the User acknowledges that:

• the marketplace provider is not a party to this Agreement;
• the marketplace provider is not responsible for maintenance or support of the Software except as required by its own policies;
• purchases made through the marketplace may be governed by additional marketplace terms.

Nothing in this Agreement limits any mandatory rights the User may have under the marketplace's applicable policies.

17. BETA, PREVIEW, AND EXPERIMENTAL FEATURES

Aarog may make available certain features designated as:

• Beta;
• Preview;
• Experimental;
• Early Access.

Such features:

• may contain errors;
• may be modified or withdrawn at any time;
• may not operate as intended;
• may be subject to additional terms.

Users access such features voluntarily and acknowledge the associated risks.

18. AI-ASSISTED FEATURES

Where Aarog introduces AI-assisted functionality, such features may assist with:

• document organization;
• health timelines;
• duplicate detection;
• search;
• document summaries;
• categorization.

Unless expressly stated otherwise:

• AI outputs are informational only;
• AI outputs may contain inaccuracies;
• AI outputs do not constitute medical advice;
• Users must verify important information independently.

Healthcare decisions must always be made in consultation with qualified healthcare professionals.

19. ACCOUNT SECURITY

The User is responsible for:

• maintaining password confidentiality;
• safeguarding OTPs;
• protecting registered mobile numbers;
• protecting registered email addresses;
• securing Devices used to access the Application.

The User shall immediately notify Aarog upon becoming aware of:

• unauthorized account access;
• credential compromise;
• suspected misuse;
• Device theft affecting account security.

Aarog may temporarily suspend access where necessary to protect the User or the platform.

20. USER RESPONSIBILITIES

The User agrees to:

• use the Software only for lawful purposes;
• upload only information they are legally entitled to upload;
• maintain accurate account information;
• comply with all applicable laws;
• refrain from interfering with the operation or security of the Software.

The User is solely responsible for the accuracy and legality of any content uploaded through the Application.

21. SUSPENSION OF LICENSE

Aarog may suspend or restrict the License granted under this Agreement where it reasonably believes that:

• the User has materially breached this Agreement;
• fraudulent activity is suspected;
• unauthorized access has occurred;
• the User's conduct threatens the security or stability of the platform;
• suspension is required to comply with Applicable Law.

Where practicable, Aarog may provide notice of such suspension.

22. TERMINATION OF LICENSE

The License granted under this Agreement shall automatically terminate if:

• the User materially breaches this Agreement;
• the User uninstalls the Application and closes the account;
• Aarog permanently discontinues the Software;
• continued access becomes unlawful.

Upon termination:

• all rights granted under this Agreement immediately cease;
• the User must discontinue use of the Software;
• provisions intended to survive termination, including intellectual property, confidentiality, limitation of liability, indemnity, and dispute resolution, shall remain in effect.

23. DISCLAIMER OF WARRANTIES

23.1 Software Provided "As Is"

The Licensed Software is provided on an "AS IS", "AS AVAILABLE", and "WITH ALL FAULTS" basis to the fullest extent permitted by Applicable Law.

Except as expressly stated in this Agreement, Aarog makes no express or implied warranties regarding the Software.

23.2 No Guarantee of Continuous Availability

While Aarog aims to provide a reliable service, the Company does not guarantee that the Software will:

• operate without interruption;
• always be available;
• be free from errors or defects;
• be compatible with every device or operating system;
• meet every User's requirements;
• remain free from malware or other harmful components despite reasonable security measures.

Planned maintenance, technical issues, internet disruptions, or third-party service failures may temporarily affect availability.

23.3 No Medical Warranty

The Software is intended solely for the secure management of health records.

Aarog does not warrant or represent that:

• medical records are clinically accurate;
• uploaded reports are genuine or complete;
• prescriptions are valid;
• reminders are medically appropriate;
• any AI-assisted output is medically correct.

Users remain responsible for verifying medical information with qualified healthcare professionals.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by Applicable Law, Aarog, its directors, officers, employees, consultants, affiliates, licensors, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, business interruption, reputational harm, or loss of opportunity, arising from or relating to the use of the Software.

Nothing in this Agreement excludes liability that cannot lawfully be excluded under Applicable Law.

24.1 Monetary Cap on Liability

Except where prohibited by law, Aarog's total aggregate liability arising out of or relating to this Agreement shall not exceed:

• the total subscription fees actually paid by the User to Aarog during the twelve (12) months immediately preceding the event giving rise to the claim; or
• INR 5,000, whichever is greater.

This limitation applies collectively to all claims arising from the same or related events.

25. USER RESPONSIBILITY

The User is solely responsible for:

• maintaining the confidentiality of login credentials;
• securing Devices used to access the Software;
• reviewing uploaded Health Data for accuracy;
• keeping personal information up to date;
• maintaining independent copies of important medical documents where appropriate.

Users acknowledge that technology should not be relied upon as the sole repository for critical records.

26. INTELLECTUAL PROPERTY ENFORCEMENT

All copyrights, trademarks, trade names, software, source code, object code, databases, application designs, documentation, interfaces, algorithms, logos, graphics, workflows, and related intellectual property rights remain the exclusive property of Aarog or its licensors.

Users shall not:

• reproduce;
• distribute;
• publicly display;
• create derivative works;
• commercially exploit; or
• otherwise use Aarog's intellectual property,

except as expressly permitted in writing.

Unauthorized use may result in suspension of access and legal action.

27. EXPORT CONTROL AND SANCTIONS

The User agrees not to use, export, re-export, transfer, or make available the Software in violation of any applicable export control laws, trade sanctions, or other legal restrictions.

The User represents that they are not prohibited by Applicable Law from accessing or using the Software.

28. INDEMNIFICATION

The User agrees to defend, indemnify, and hold harmless Aarog, its directors, officers, employees, affiliates, licensors, contractors, and agents from and against any claims, liabilities, losses, damages, penalties, costs, or reasonable legal expenses arising out of or relating to:

• breach of this Agreement;
• misuse of the Software;
• unauthorized access to the User's account caused by the User's actions or omissions;
• infringement of third-party rights;
• unlawful or unauthorized upload of content;
• violation of Applicable Law.

This indemnity survives termination of this Agreement.

29. FORCE MAJEURE

Aarog shall not be liable for any delay or failure in performing its obligations due to events beyond its reasonable control, including:

• natural disasters;
• floods;
• earthquakes;
• fires;
• pandemics;
• epidemics;
• war;
• terrorism;
• civil unrest;
• strikes;
• government restrictions;
• internet failures;
• cyberattacks;
• cloud infrastructure failures;
• telecommunications outages;
• widespread power failures.

Performance shall resume as soon as reasonably practicable after the relevant event ceases.

30. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of India.

Mandatory consumer protection rights or other statutory rights available under Applicable Law remain unaffected.

31. DISPUTE RESOLUTION

The Parties shall first attempt to resolve any dispute through good-faith discussions.

If the dispute is not resolved within 30 (Thirty) days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended.

• The arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law.
• The seat and venue of arbitration shall be Chandigarh, India, unless otherwise agreed.
• The proceedings shall be conducted in English.
• The arbitral award shall be final and binding.

Either Party may seek interim relief from a court of competent jurisdiction where necessary.

32. ASSIGNMENT

The User may not assign or transfer this Agreement or any rights under it without Aarog's prior written consent.

Aarog may assign this Agreement in connection with:

• a merger;
• acquisition;
• corporate restructuring;
• sale of business; or
• transfer of assets,

provided such assignment does not materially diminish the User's rights under this Agreement.

33. AMENDMENTS

Aarog may amend this Agreement to reflect:

• changes in law;
• technological developments;
• security enhancements;
• new Software features;
• operational requirements.

Where changes materially affect Users, Aarog will make reasonable efforts to notify Users before the revised Agreement takes effect.

Continued use of the Software after the effective date constitutes acceptance of the updated Agreement.

34. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be modified or severed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

35. ENTIRE AGREEMENT

This Agreement, together with the:

• Privacy Policy;
• Terms & Conditions;
• Consent for Processing Health Data;
• Data Retention Policy;
• Cookie Policy;
• Account Deletion Policy;
• Refund Policy (where applicable);

constitutes the complete agreement between Aarog and the User regarding the licensing and use of the Software.

36. SURVIVAL

The following provisions shall survive termination of this Agreement:

• Intellectual Property;
• Confidentiality;
• Limitation of Liability;
• Indemnification;
• Governing Law;
• Dispute Resolution;
• Record Retention;
• Privacy obligations; and
• any provision intended by its nature to survive termination.

37. CONTACT INFORMATION

For questions regarding this Agreement, Users may contact Aarog through the official support channels published on the website or mobile application.

38. GRIEVANCE REDRESSAL

Aarog shall designate a Grievance Officer in accordance with applicable Indian law.

Grievance Officer

• Name: Arpan Gupta
• Email: support@aaroghealthrecords.com
• Registered Office: 206, Millenium Garden, Peer Muchalla, Zirakpur, Punjab

The Grievance Officer shall endeavor to address eligible complaints within the timelines prescribed by applicable law.

39. USER ACKNOWLEDGEMENT

By downloading, installing, accessing, or using the Aarog Software, you acknowledge and agree that:

• You have read and understood this End User License Agreement.
• You accept the License granted under this Agreement.
• You understand that Aarog licenses the Software and does not transfer ownership of it.
• You understand that Aarog is a technology platform for managing health records and does not provide medical diagnosis, treatment, prescriptions, or emergency healthcare services.
• You agree to comply with this Agreement, the Privacy Policy, the Terms & Conditions, and all other applicable Aarog policies.